ATLANTA – October 21, 2021 – Manheim is giving clients even more reasons to be confident when buying digitally and shipping with Ready Logistics—two extra days to arbitrate if a vehicle arrives outside of the standard 10-day timeframe. An enhancement to Manheim’s well-received Digital Buyer Protection program, this arbitration extension will give dealers the extra time they need to evaluate vehicles and file a claim, if needed. Coming at a time when a shortage of transporters has converged with more dealers buying vehicles digitally, this is yet another way Manheim is working to give clients more confidence in its Connected Client Experience.
“With the vast majority of clients purchasing vehicles digitally, we’re doing everything we can to deliver a seamless, intuitive and connected experience for our clients,” said Connie Suozzo, vice president of Manheim Digital. “This arbitration extension is another way we’re showing clients that we’re committed to giving them the utmost confidence and fewer hassles when they buy vehicles digitally in the Manheim Marketplace and use Ready Logistics for transportation.”
Arbitration extension provides clients who purchase a vehicle through any one of Manheim’s digital sales channels (Simulcast, Manheim.com, Manheim Express, and OVE) and transport that vehicle with Ready Logistics an additional two days to file an arbitration claim, should a transport delay occur and the vehicle arrives outside of the standard arbitration time period. To be eligible, clients must order transportation through Ready Logistics within 2 days of purchase.
Ready Logistics, a Manheim Logistics brand, is the national leader in full-service vehicle transportation services, offering clients a white-glove experience. With a network of 6,500+ fully vetted carriers, all clients need to do is select Ready Logistics as their transportation provider and let the company do the rest to get vehicles from point A to point B. Manheim has invested tens of millions of dollars over the last two years to transform the logistics business and enhance the client experience.
Currently, nearly 80% of Manheim’s purchases are going to digital buyers, and data from Manheim Logistics shows that these dealers are buying vehicles from farther away. In 2021, Manheim Logistics has seen the average distance of vehicle moves by dealers double, going from 225 miles in Q1 2020 to 455 miles on average in Q1 2021 and staying around 460 average miles in Q3 2021. Given the longer distances, the additional two days to file an arbitration claim will be a welcome enhancement to the Digital Buyer Protection Program for Manheim’s clients.
Launched in January 2021, Digital Buyer Protection is an umbrella offering that reiterates Manheim’s commitment to protect digital buyers purchasing on Simulcast, Manheim.com, Manheim Express and OVE. The program applies to digital purchases and expanded the number of items eligible for arbitration on condition reports that result from inspections performed at a Manheim location or by a Manheim Express Concierge. For more information about Digital Buyer Protection, click here.
About the Arbitration Extension Offering
The Arbitration Extension Offering applies to vehicles purchased online and delivered through Ready Logistics outside of the ten (10) day NAAA arbitration timeline window. Manheim will extend the arbitration window to give buyers two (2) additional days from the delivery date to file an arbitration claim. All arbitration claims must comply with NAAAA Arbitration Policies. Sellers’ responsibility will not change as a result of this offering. Offer only applies to online purchases delivered by Ready Logistics. For more information, please see our Digital Buyer Protection rules and other restrictions. Manheim Marketplace Policies apply.
About Manheim
Manheim® is the nation’s leading provider of end-to-end wholesale vehicle solutions that help dealer and commercial clients increase profits and efficiencies in their used vehicle operations. Through its physical, mobile and digital sales network, Manheim offers services for decisioning, buying and selling, floor planning, logistics, assurance and reconditioning. Operating the largest vehicle wholesale marketplace, Manheim provides clients with choices to connect and transact business how and when they want. With nearly 6 million used vehicles offered annually, Manheim team members help the company facilitate transactions representing nearly $60 billion in value. Headquartered in Atlanta, Manheim North America is a Cox Automotive™ brand. For more information, visit http://press.manheim.com