Press Releases

Central Dispatch to Deliver Enhanced Client Experience with New Preferred Broker CRM Partner
As brokers transport more vehicles longer distances, new integration with BATS CRM will make it easier for clients to post and track loads.

PHOENIX – December 9, 2021 – As a part of its drive to simplify the automotive logistics supply chain and enable clients’ success, Manheim Logistics is announcing that BATS CRM is the new preferred broker Customer Relationship Management solution partner for Central Dispatch. As the nation’s largest transportation marketplace, Central Dispatch connects shippers and transporters to keep the automotive supply chain moving.  BATS CRM was selected due to its advanced technology, support for mobile devices and all-inclusive toolset.

“In today’s wholesale market, having a highly-efficient automotive logistics supply chain has never been more important,” said Joe Kichler, vice president, Manheim Logistics. “We are committed to helping our clients be as effective as possible—and that starts with having the right technology in place.”

This new integration comes at just the right time. With tight inventory and record wholesale values, dealers are buying vehicles via digital wholesale channels more than ever. This has led to an increase in the number of vehicles being transported—as well as an increase in the average distance vehicles are shipped. In 2021, Manheim Logistics has seen the average distance of vehicle moves double, going from 225 miles in Q1 2020 to 460 average miles in Q3 2021.

With brokers moving more vehicles longer distances, having the right technology to connect into the nation’s largest transportation marketplace is essential. As the preferred broker CRM of Central Dispatch, BATS CRM has built unique integration capabilities that are not currently available in other CRM solutions, enabling clients to:

  • Post and update orders without browser plug-ins or email parsers
  • Benefit from automatic order status updates as carriers mark them as picked up or delivered
  • View all carriers that are available on Central Dispatch directly in BATS

“We are very excited for the opportunity to grow the BATS platform via this new integration with Central Dispatch. This is another acknowledgment of the hard work and dedication that our entire team has given to our customers. BATS is committed to continued development of cutting-edge solutions that will help our customers run more efficient and profitable businesses,” said Tom Kustura, CEO of BATS CRM.

BATS CRM offers clients the ability to automate common, repetitive tasks, such as email notifications and lead pricing, to save time and provide higher level of service to your customers. It also natively supports work from mobile devices, so regardless of where clients are, they can still run their businesses. Everything from an electronic document signing platform to automated messaging campaigns, invoicing, secure credit card storage, fully managed pricing engine, reporting, commission tracking and more are included in the BATS system. The migration to BATS CRM for Central Dispatch broker clients will be easy.

About Manheim
Manheim® is the nation’s leading provider of end-to-end wholesale vehicle solutions that help dealer and commercial clients increase profits and efficiencies in their used vehicle operations. Through its physical, mobile and digital sales network, Manheim offers services for decisioning, buying and selling, floor planning, logistics, assurance and reconditioning. Operating the largest vehicle wholesale marketplace, Manheim provides clients with choices to connect and transact business how and when they want. With nearly 6 million used vehicles offered annually, Manheim team members help the company facilitate transactions representing nearly $60 billion in value. Headquartered in Atlanta, Manheim North America is a Cox Automotive™ brand. For more information, visit