TORONTO, Ontario, Canada -- Customer challenges along with the tools and information to meet those challenges highlighted the discussion at the annual Manheim Canada Client Advisory Board (CCAB) meeting held this month in northern Ontario. The country’s top national remarketers engaged with senior leaders and product experts from Manheim earlier this month for two days of discussion and learning.
Janet Barnard, executive vice president and chief operating officer for Manheim, Nick Peluso, senior vice president of customer management, along with senior leadership from Manheim’s product development group, operational excellence team, and other leaders from across the organization, kicked off the event with an afternoon of updates and discussion.
Working from a list of topics submitted by customers, Manheim leaders shared ideas that prompted additional thoughts from the participants.
“We wanted to show our customers how carefully we listen to them and how seriously we take finding solutions to their challenges,” said Barnard, “We were pleased to share some new solutions we’ve brought to the market as a direct result of feedback from CCAB members.”
An interactive showcase featuring new and “coming soon” products and services which bring some of the industry’s most innovative thinking to the market—both online and in the lanes highlighted day two. Customers also had the opportunity to learn from the latest research done in Canada by Manheim’s Customer Research and Insight team, and spent some time getting to know more about the staff and operations of Manheim’s newest location in the west: Manheim Edmonton and Source Auto Auction.
“Our goal was to provide a collaborative and productive session for the attendees,” said Peluso. “We also want to reinforce our commitment to this market, and the value we place on customer input. I’m very pleased with the feedback we’ve heard so far.”
CAPTION INFORMATION: Customers hear about recent research at Manheim Canada’s Client Advisory Board meeting.
About Manheim Canada
Manheim has been serving Canadian wholesale vehicle buyers and sellers for almost 30 years. Headquartered in Mississauga, Ontario, Manheim Canada has five operating locations, including the new Manheim Edmonton and Source Auto Auction, and hosts more than 40 in-lane and online auctions each month. Manheim Canada is part of Manheim (www.manheim.com), the leading global provider of vehicle remarketing services, connecting buyers and sellers of used vehicles to the largest wholesale used-vehicle marketplace. The company helps dealer and commercial customers achieve results by providing physical and digital auction channels, data analysis, financing, transportation and mobile products and solutions.
Manheim pioneered in-lane vehicle auctions and has been an innovator in both digital and mobile auction platforms. The company registers nearly 8 million used vehicles annually, facilitating transactions representing more than $50 billion in value. Manheim’s research and consulting arm, Manheim Consulting, provides industry-leading market intelligence and publishes the widely recognized annual Used Car Market Report. The company offers dealer financing though NextGear Capital, Inc..
Headquartered in Atlanta, Manheim has more than 20,000 employees in 107 worldwide sites and generates annual revenues of more than $2.5 billion. A subsidiary of Cox Enterprises, Manheim participates in “Go Green with Manheim,” the company’s sustainability program.