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ATLANTA – Manheim Canada’s 2012 Annual Canadian Client Advisory Board (CCAB) hosted the country’s top national customers and remarketers for two days of discussion and learning. Held in the Muskoka region, customers took center stage as they shared their challenges and learned about the tools and information to respond to and resolve those challenges. |
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“Our goal was to provide a collaborative, interactive and value-added session for these attendees, reinforce our commitment to the Canadian marketplace and remind them that the needs of our customers, both buyers and sellers, are our most critical consideration in all we do.” said Jerry Tassone, Manheim’s market vice president of Northeast operations. “I was so glad to see so many of our customers asking questions, sharing their perspectives and really engaging in the discussion.” |
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On day two, CCAB attendees were treated to a first-ever product fair where customers could test Manheim’s latest digital and in-lane product innovations, as well as enjoy a variety of informative presentations and several interactive break-out sessions. The company’s product managers were on hand to answer customer questions, listen to their ideas and use customer input to enhance the overall customer experience. The breakout session also showed customers how they can better use Manheim’s data as a strategic advantage to simplify their business, as well as increase their access to digital and in-lane channels and tools |
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“Giving them hands-on experience with our products and showing them the work underway to simplify their experience with us not only allows us to share some future business initiatives, but also affords a great opportunity to get their valuable thoughts and feedback, as some product solutions are still in development,” said Nick Peluso, Manheim’s senior vice president of customer management. Peluso, along with Janet Barnard, executive vice president and chief operating officer for Manheim, Joe George, senior vice president of product development and other Manheim leaders, underscored the value of input from these Canadian remarketers with one-on-one discussions to gain their perspective. |
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“Based on the great feedback we’ve received from attendees so far, it looks like our 4th annual CCAB will be a hard one to top,” said Don Wallace, Manheim Canada’s director of national |
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accounts. “But that’s okay…tackling challenges and raising the bar with our customers is what we love to do!” |
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About Manheim (www.manheim.com) |
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Manheim is the world’s leading provider of vehicle remarketing services. Through its 106 worldwide wholesale operating locations and digital services, Manheim influences every stage of a used vehicle’s life cycle, helping commercial sellers and automobile dealers maximize the full value of their vehicles. Drawing from its auction transaction volume, Manheim Consulting publishes the annual Used Car Market Report, the definitive source of data for the used car industry. Manheim Consulting offers a wide range of services including custom analytics, business optimization and macro economic analysis. |
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Manheim is the online vehicle remarketing leader, connecting buyers and sellers to the world’s largest, most comprehensive wholesale marketplace through its extensive in-lane and digital offerings. Manheim.com receives nearly 900,000 visits each week. |
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Additionally, Manheim offers services including reconditioning, certification, inspections, dealer financing, title management and marshaling, among others. Through its wide array of services and technologies, industry publications, customer support and educational offerings, Manheim gives its customers maximum control over how they buy and sell vehicles, helping them to conduct business in the most efficient way possible. Worldwide, the company handles nearly 8 million used vehicles annually, facilitating transactions worth more than $50 billion in value. |
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Headquartered in Atlanta, Manheim is a subsidiary of Cox Enterprises, a leading communications, media and automotive services company. |