Press Releases

Manheim’s Response to COVID-19: An Update from Manheim President Grace Huang
Updated March 27, 2020

The health and safety of our team members, clients and communities has always been our top priority.  At the same time, as an industry leader that plays a critical role in the automotive supply chain, our goal has also been to help our clients keep their businesses moving forward. 

After thoughtful consideration and with our objectives in mind, we have made the decision to extend our current auction operations, as local, state and national directives allow. We will continue to closely monitor changing conditions and be prepared to address COVID-19 developments as they arise. Listed below are details related to this update.

Operational Updates

  • We will continue to offer Simulcast-only sales at Manheim locations, where local, state and national directives allow.  Manheim will continue to waive Simulcast buyer and seller fees.
     
  • Online Vehicle Exchange (OVE), Manheim Express and Private Stores remain open as digital inventory sources.
     
  • All auction facilities will remain closed to buyers and sellers on both sale and non-sale days. Only vehicle pick-up and drop off will be allowed.
     
  • Sellers will not be allowed to represent their vehicles at our auction locations. All selling will be conducted via the Remote-Seller tool.  Transactions such as payments and arbitration will be handled via alternate means.

Ongoing Policies

  • All Manheim locations will continue existing measures to limit exposure to COVID-19:
  • Follow protocols to activate closures, deep cleanings and quarantine procedures, as needed
  • Routinely communicate about and follow CDC sanitation guidelines
  • Extend cleaning crew hours
  • Post signs to remind team members to wash and sanitize their hands often
  • Instruct team members who feel ill not to report for work and communicate with their managers.

Further Insights

  • To support independent dealers during this challenging time, NextGear Capital is offering a relief package.
    For more information on this package, go to NextGear Capital Relief Package
     
  • On April 7, Cox Automotive Chief Economist Jonathan Smoke will host the next Manheim Used Vehicle Value Index Call. Zach Hallowell, vice president of Manheim Digital will be a guest presenter and share insights about how Manheim clients have quickly shifted to digital channels to conduct business during these uncertain times. 
     
  • Clients can learn how to use Manheim’s digital tools and the status of specific locations by visiting MyManheim.com/COVID-19. In addition, our team members are only a phone call or email away.

I remain incredibly inspired by the resilience of our team members and the loyalty of our clients as we work together during these unprecedented times. Let’s do all we can to continue to support each other as we push through this extraordinary challenge together.

Stay safe, stay healthy, stay well.

Grace

Grace Huang
President, Manheim

For more information, visit MyManheim.com/COVID-19