ATLANTA – Dealer-auction.ca is excited to announce the launch of their new arbitration process for Canadian buyers purchasing vehicles online. Using the NAAA arbitration policy as a guideline, Dealer-auction.ca new policy gives buyers the opportunity to arbitrate a vehicle purchase if an undisclosed problem is discovered following a post-sale inspection.
“We want to give buyers the confidence to buy online, knowing that there is some recourse if there is a problem with the vehicle,” says Gareth Walker, operations manager for Dealer-Auction.ca. “Just because our customers are buying online, they shouldn’t be disadvantaged compared to those people buying in the physical auction. The increase in buyer confidence means that buyers will buy more, and in turn sellers will want to list more. It’s a win-win situation.”
The biggest benefit from the new policy is that it is NAAA compliant. By mirroring the physical auction policy, buyers can be confident in the vehicles they are purchasing. Should undisclosed problems arise after purchase, buyers have a chance to return or have the cost of repair covered.
Dealer-Auction.ca is Manheim’s online-only marketplace where franchised dealers can sell their wholesale vehicles to registered auto industry buyers. With an emphasis on supporting dealers who do not generally use traditional auctions to dispose of trade-ins, Dealer-Auction.ca provides an easy platform for buyers and sellers to come together on a "No Sale, No Fee, No Risk" basis. Charges are only applied for the successful sale or purchase of a vehicle.
Full control of the auction process, from the listing of a vehicle to the length of sale and collection, is entirely in the hands of the users. The site is also fully supported by a team of industry professionals to ensure the smooth completion of all transactions.
About Manheim Canada
Manheim has been serving Canadian wholesale vehicle buyers and sellers for almost 30 years. Headquartered in Mississauga, Ontario, Manheim Canada hosts more than 40 in-lane and online auctions each month at four locations across Canada, including a new partner location, Source Auto Auction in Edmonton, Alberta. Manheim Canada is part of Manheim (www.manheim.com), the world's leading provider of vehicle remarketing services.
About Dealer Auction
Established in 2008, Dealer Auction is the UK’s largest online only auction dedicated to offering wholesale vehicles for franchised dealers to wholesale buyers.
Experts in online vehicle remarketing and currently auctioning in excess of 50,000 wholesale unites per year for approximately 10% of the UK’s franchised dealer network. As the demand to buy wholesale stock online increases worldwide, Dealer Auction continues to be at the forefront of this rapidly growing marketplace.
About Manheim (www.manheim.com)
Manheim is the leading global provider of vehicle remarketing services, connecting buyers and sellers of used vehicles to the largest wholesale used-vehicle marketplace. The company helps dealer and commercial customers achieve results by providing physical and digital auction channels, data analysis, financing, transportation and mobile products and solutions.
Manheim pioneered in-lane vehicle auctions and has been an innovator in both digital and mobile auction platforms. Manheim registers nearly 8 million used vehicles annually, facilitating transactions representing more than $50 billion in value. Manheim’s research and consulting arm, Manheim Consulting, provides industry-leading market intelligence and publishes the widely recognized annual Used Car Market Report. The company offers dealer financing through NextGear Capital, Inc., and transportation services through Ready Auto Transport.
Headquartered in Atlanta, Manheim has more than 20,000 employees in 121 worldwide sites and generates annual revenues of more than $2.5 billion. A subsidiary of Cox Enterprises, Manheim participates in “Go Green with Manheim,” the company’s sustainability program.