Senior Vice President of Client Experience
To drive Manheim’s efforts to reimagine and revolutionize customer service and position the company for future growth, Doug Keim was appointed senior vice president of Client Experience. In this role, he is developing and executing initiatives designed to improve dealer and commercial client satisfaction and profitability.
In response to evolving client needs and marketplace opportunities, Manheim is continuing to invest in ways to deliver innovative solutions, greater levels of efficiency and partner with clients for success.
Keim is leveraging his strong background in organizational leadership, global product development, marketing, insights and innovation. Prior to this, Keim served as Cox Automotive’s vice president of Strategic Growth for the Media Group and was responsible for the management and growth of Trade-In Marketplace and Haystak Digital Marketing.
Before joining Cox Automotive, Keim held numerous executive management and leadership positions with CHEP International, a global supply chain and logistics management company; Smurfit-Stone Container Corporation, a global recycling and packaging solutions company; and Georgia-Pacific, a consumer and forest products company.
Keim received his Master of Arts in Counseling from Colorado Christian University and Bachelor of Arts in Behavioral Science from Messiah College. He also compelted several executive educational programs, most notably Duke University's Fuqua School of Business and the European Centre for Executive Development.